Choose by purpose
Choose by price
Choose from products
Product List
Signature Whole Grilled Eel – Kabayaki Style
Cut Grilled eel - Kabayaki Style
Signature Whole Grilled Eel – Shirayaki Style
If you're unsure, start here!
If you're not sure which one to choose, try this one first.
Confidence in Every Bite — Served Whole
Our signature “Ippon Unagi” features a single, carefully selected eel, grilled whole to perfection.
Thick and meaty, it holds its shape even over the intense heat of binchotan charcoal—a true sign of quality.
Our skilled artisans draw out every bit of umami, crafting the perfect balance of textures:
crisp, aromatic skin, fluffy, tender flesh, and rich, melt-in-your-mouth fat.
Experience the indulgence of enjoying a whole eel, grilled with pride and precision.
We do not provide gift wrapping services.
We deliver nationwide with free shipping.
A heartfelt gift
Why not send our carefully selected eel as a gift for a celebration or to greet someone over the New Year? It will be delivered in a presentation box, perfect as a gift. Shipping is free nationwide, so it's also recommended as a gift for people who live far away.
Enjoy your time at home
The eel is so thick that it doesn't shrink even when cooked over a strong binchotan charcoal fire. The eel's flavor is brought out to the fullest by the hands of a skilled chef. Perfect for special occasions or just any other day. Our carefully selected eel will add color to your dinner table.
FAQ
Is gift wrapping or gift tags available?
We’re sorry, but due to our shipping process, we are unable to accommodate this request.
However, all items are delivered in an elegant gift box, suitable for gifting.
I want a receipt issued
The receipt will be sent to you by email as a PDF file.
Please let us know that you would like a receipt after placing your order.
The following three points regarding issuing receipts
- Order number (4 digits starting with #)
- Addressee
- Proviso
Please write the above.
official-ec@passiongeeks.co.jp
Please contact us at this email address.
Unfortunately, we do not issue paper copies.
Once you receive the PDF, please print it out.
I'd like to order as a gift, will an invoice or receipt be included?
No, it is not enclosed.
It will be delivered in a presentation box suitable for a gift using Yamato Transport's Cool Takkyubin service.
Since shipping is free, many customers also use it as a gift for people who live far away.
When will my order be shipped after I place it?
If no date is specified, the item will be shipped within one week.
Delivery dates can be specified between 7 days and 1 month from now.
*If there is an issue with your order, it will be shipped after confirmation.
Shipping will be via Yamato Transport's Cool Takkyubin service.
There are some areas where delivery is not possible, such as remote islands.
[Areas not eligible for delivery]
Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima
Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)
The above areas are not covered by Cool Takkyubin delivery, so your order will be canceled.
*If a cancellation fee is charged, you will be responsible for paying it.
We kindly ask for your understanding.
*Order errors: Incorrect address information, suspected credit card fraud, etc.
In that case, we may contact you by email to confirm.
*Cancellation fee
[Payment by credit card]
There are no fees.
[When paying with electronic money or smartphone payment]
There are no fees.
[Payment by bank transfer, convenience store, or Pay Easy]
A fee of 300 yen will be charged for each refund processed.
I made a mistake with my delivery address, name, or phone number.
Once payment is complete, you will receive an order confirmation email with the following subject:
(Order confirmation Order number: #4 digit number)
①Tap "View order" in the email.
② Tap "Enter correct shipping address" in the order details.
③Enter the correct information in each field, tap "Change to the above" and you're done.
*Changes can be made up until the time of shipment. Please note that we cannot accept address changes after shipment.
*The billing address cannot be changed for security reasons.
Are there any areas where shipping costs apply?
No.
We offer free shipping nationwide, and deliver to you using Yamato Transport's Cool Delivery Service to maintain freshness.
However, there are some areas that cannot be delivered, such as remote islands.
[Areas not eligible for delivery]
Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima
Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)
The above areas are not covered by Cool Takkyubin delivery, so your order will be canceled.
*If a cancellation fee is charged, you will be responsible for paying it.
We kindly ask for your understanding.
*Cancellation fee
[Payment by credit card]
There are no fees.
[When paying with electronic money or smartphone payment]
There are no fees.
[Payment by bank transfer, convenience store, or Pay Easy]
A fee of 300 yen will be charged for each refund processed.
I want to know where eels are produced
All of the eel offered in our online store is sourced from Japan.
Please enjoy the carefully selected eel we take great pride in providing.
Is it difficult to eat?
No, just heat it up and pour the sauce over it before eating.
[Warm by boiling]
Place the vacuum packed product in boiling water and heat for approximately 4 to 5 minutes.
[Warm in the microwave]
Remove the eel from the vacuum pack, place it on a heat-resistant plate, cover with plastic wrap and heat.
(guideline)
500W: 1 minute 40 seconds to 2 minutes
700W: 1 minute 20 seconds to 1 minute 40 seconds
If it's still cold after the recommended time, reheat it for 10 seconds at a time.
Once it's warmed up, place the eel on top of the rice or a plate, pour the sauce over it, and it's done.
Are sauce and Japanese pepper included?
Yes, we will deliver it with sauce and Japanese pepper.
Each piece contains 20g of sauce.
For example, the kabayaki and shirayaki set comes with sauce only for the kabayaki.
(Example: Red and white set, comes with only one sauce)
Can I pay at a convenience store, by smartphone, or by bank transfer?
Yes, it is possible.
We also accept the following payment methods:
- Credit card payment (VISA, Mastercard, AmericanExpress, JCB)
- Amazon Pay
- Convenience store payment
- Bank transfer
- Pay-easy payment
- au PAY
- Pay Later
- Smartphone payment (QR code)
- Rakuten Pay
Can I make a reservation for the store here?
Sorry, we can't accept that.
Please call us via the store information page . (Opens in a new window)
In addition, online reservations can be made at restaurants in Japan via Tabelog.
All our staff look forward to your visit.
Can I ship overseas?
We are very sorry, but due to shipping operations we are unable to accommodate your request.
We kindly ask for your understanding.
Can you enclose a paper bag?
Paper bags are not available at the official online store.
I'm sorry, but thank you very much for your cooperation.
I want to cancel my order
Due to the nature of food products, we cannot accept cancellations due to customer convenience after shipment.
Please be aware of this.
I haven't received an order confirmation email, but I want to check if my order has been placed.
Even if you don't receive an order confirmation email, your order has been completed. (Except in cases where there are payment issues.)
If there are any payment issues, we may contact you by email or phone to confirm.
Also, please check your spam folder as it may have been classified as the email address.
If you have not received your order confirmation email and would like it resent,
Name
Shipping address
Order details
Please fill in the above two points and contact us via menu inquiry.
Please let us know using an email address other than the one that didn't arrive.
We will check it and send you an email with the details.
I want to include multiple senders' names
In the billing address field,
(Last name) Yamada
Name: Taro/Hanako
or,
(Last name) Yamada
Name: Taro/Hanako Tanaka
This is possible if you enter it like this:
*For security reasons, the billing address cannot be changed after an order has been placed.
You will have to cancel and then reorder.
Order number: (#4 digit number) and
Since we would like the order to be signed jointly, please let us know by email (official-ec@passiongeeks.co.jp) or chat that you would like to cancel.