How to order

STEP 1: Add the product to your cart

・Click the "Add to Cart" button on the page of the product you wish to purchase to add the product to your cart.

STEP 2: Go to your cart and proceed to purchase

- Click the shopping cart button displayed in the upper right corner of the screen and then click the "Purchase" button.

・If you would like to specify a delivery date and time, please select your desired delivery date and time on the cart page before proceeding to purchase.

STEP 3: Register your shipping information and complete your order

・Register your shipping address and payment method, then click the "Complete Order" button.

* If there is an error in the delivery address, we may not be able to deliver the product on the desired delivery date.
please note.
We may also contact you to confirm the shipping address information you have registered.

Payment

The following payment methods are available:
・Credit card (VISA, Mastercard, AmericanExpress, JCB)
・Shop Pay
・Apple Pay
・Google Pay
・Paypay
・LINE Pay
・Pay Later with Paidy
・Convenience store payment, bank transfer, Pay-easy payment, au Pay

Shipping methods, shipping areas, and shipping fees

Products will be delivered nationwide free of charge by Yamato Transport's Cool Takkyubin service.
We are unable to accept orders from the following areas as they are not eligible for delivery.
please note.

[Areas not eligible for delivery]

Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima

Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)

The above areas are not covered by Cool Takkyubin delivery, so your order will be canceled.
*If a cancellation fee is charged, you will be responsible for paying it.

We kindly ask for your understanding.

*Cancellation fee

[Payment by credit card]

There are no fees.

[When paying with electronic money or smartphone payment]

There are no fees.

[Payment by bank transfer, convenience store, or Pay Easy]

A fee of 300 yen will be charged for each refund processed.

Returns Policy

Please note that due to the nature of food products, we cannot accept cancellations due to customer convenience after shipment.

Business days

Business hours: 10:00-17:00 (excluding weekends, holidays, Golden Week, Obon, and New Year's holidays)

About inquiries

Enquiries can be made via email or chat.

Inquiries regarding the official online store or products are not accepted at each store.
Please refrain from contacting any of our stores by phone.

・Contact us by email
Please contact us by filling in your name, contact email address, and other necessary information on the contact page.

・Chat inquiries Click the chat button displayed in the bottom right of the screen to contact us.