Unfortunately, due to our shipping operations we are unable to accommodate your request.

The product is delivered in a presentation box, making it perfect for a gift.

You can issue your own receipt.
It can be issued from the order confirmation email that is sent to the email address you entered when placing your order.
You can also access it from the following:
https://app2.logiless.com/my_page/14018/sign_in?continue=/my_page

Please enter the following information when logging in to have your ticket issued.

・Order code ・Name

Once issued, a receipt will be sent to you by email as a PDF file.
Unfortunately, we do not issue paper copies.
Once issued, please print it out yourself.

No, it is not enclosed.

It will be delivered in a presentation box suitable for a gift using Yamato Transport's Cool Takkyubin service.

Since shipping is free, many customers also use it as a gift for people who live far away.

Due to the nature of food products, we cannot accept cancellations due to customer convenience after shipment.

Please be aware of this.

If no date is specified, the item will be shipped within one week.

Delivery dates can be specified between 7 days and 1 month from now.

*If there is an issue with your order, it will be shipped after confirmation.

Shipping will be via Yamato Transport's Cool Takkyubin service.

There are some areas where delivery is not possible, such as remote islands.

[Areas not eligible for delivery]

Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima

Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)

The above areas are not covered by Cool Takkyubin delivery, so your order will be canceled.

*If a cancellation fee is charged, you will be responsible for paying it.

We kindly ask for your understanding.

*Order errors: Incorrect address information, suspected credit card fraud, etc.

In that case, we may contact you by email to confirm.

*Cancellation fee

[Payment by credit card]

There are no fees.

[When paying with electronic money or smartphone payment]

There are no fees.

[Payment by bank transfer, convenience store, or Pay Easy]

A fee of 300 yen will be charged for each refund processed.

Once payment is complete, you will receive an order confirmation email with the following subject:
(Order confirmation Order number: #4 digit number)
①Tap "View order" in the email.
② Tap "Enter correct shipping address" in the order details.
③Enter the correct information in each field, tap "Change to the above" and you're done.
*Changes can be made up until the time of shipment. Please note that we cannot accept address changes after shipment.
*The billing address cannot be changed for security reasons.

It can be enjoyed for up to six months if frozen.
Once thawed, it can be stored in the refrigerator for up to 3 days.
Due to freshness concerns, we ask that you discard the product if it has been stored for more than three days.

Even if you don't receive an order confirmation email, your order has been completed. (Except in cases where there are payment issues.)

If there are any payment issues, we may contact you by email or phone to confirm.

Also, please check your spam folder as it may have been classified as the email address.

If you have not received your order confirmation email and would like it resent,

• Name
• Shipping address
• Order details

Please fill in the above three points and contact us via menu inquiry.

Please let us know using an email address other than the one that didn't arrive.

We will check it and send you an email with the details.

No.

We offer free shipping nationwide, and deliver to you using Yamato Transport's Cool Delivery Service to maintain freshness.

However, there are some areas that cannot be delivered, such as remote islands.

[Areas not eligible for delivery]

Izu Islands: Aogashima Village (Aogashima), Toshima Village (Toshima), Mikurajima Village (Mikurajima), Shikinejima

Ogasawara Islands: Ogasawara Village (Chichijima, Hahajima, Iwo Jima, Minamitorishima, etc.)

The above areas are not covered by Cool Takkyubin delivery, so your order will be canceled.

*If a cancellation fee is charged, you will be responsible for paying it.

We kindly ask for your kind understanding.

*Cancellation fee

[Payment by credit card]

There are no fees.

[When paying with electronic money or smartphone payment]

There are no fees.

[Payment by bank transfer, convenience store, or Pay Easy]

A fee of 300 yen will be charged for each refund processed.

All the eels sold at our online store are domestically produced eels.
We hope you enjoy our carefully selected eels.

No, just heat it up and pour the sauce over it before eating.

[Warm by boiling]

Place the vacuum packed product in boiling water and heat for approximately 4 to 5 minutes.

[Warm in the microwave]

Remove the eel from the vacuum pack, place it on a heat-resistant plate, cover with plastic wrap and heat.

(guideline)

500W: 1 minute 40 seconds to 2 minutes

700W: 1 minute 20 seconds to 1 minute 40 seconds

If it's still cold after the recommended time, reheat it for 10 seconds at a time.

Once it's warmed up, place the eel on top of the rice or a plate, pour the sauce over it, and it's done.

Yes, we will deliver it with sauce and Japanese pepper.

Each piece contains 20g of sauce.

For example, the kabayaki and shirayaki set comes with sauce only for the kabayaki.

(Example: Red and white set, comes with only one sauce)

Yes, it is possible.

We also accept the following payment methods:

• Credit card payment (VISA, Mastercard, AmericanExpress, JCB)
• Amazon Pay
• Convenience store payment
• Bank transfer
• Pay-easy payment
• au PAY
• Pay Later
• Smartphone payment (QR code)
• Rakuten Pay

Sorry, we can't accept that.

Please call us via the store information page . (Opens in a new window)

Additionally, online reservations can be made at restaurants in Japan via Tabelog.

All our staff look forward to your visit.

We are very sorry, but due to shipping operations we are unable to accommodate your request.

We kindly ask for your understanding.

Paper bags are not available at the official online store.

Thank you very much.

In the billing address field,

(Last name) Yamada

Name: Taro/Hanako

or,

(Last name) Yamada

Name: Taro/Hanako Tanaka

This is possible if you enter it like this:

*For security reasons, the billing address cannot be changed after an order has been placed.

You will have to cancel and then reorder.

Order number: (#4 digit number) and

Since we would like the order to be signed jointly, please let us know by email (official-ec@passiongeeks.co.jp) or chat that you would like to cancel.